CUSTOMER INFORMATION
Returns & refunds
Blindcreations is a trading name of onlinestore247 Ltd. This policy applies to UK consumer orders placed through our website.
Standard blind parts
For standard, non-custom-made parts such as weights, stabilising chain, brackets, carriers and hangers, you can change your mind. Tell us you wish to cancel within 14 days after delivery, then send the goods back within a further 14 days. You do not need to give a reason.
You may open the packaging and inspect the goods as you would in a shop. Please return all items in the pack and package them securely. We may deduct only for loss in value caused by handling beyond what is needed to check the goods. Original packaging is helpful but is not a condition of your cancellation rights.
Made-to-measure blinds, headrails and slats
Blinds, headrails and slats made or cut to your individual measurements are custom-made. These cannot be returned simply because you change your mind, choose the wrong colour or provide incorrect measurements. Check your measurements and options before ordering.
If you need to change or cancel a custom order, contact us immediately. We will check whether a change is still possible. This does not affect your rights if the goods are faulty, damaged, incorrectly made or not as described.
Faulty, damaged or incorrect goods
Contact us as soon as you notice a problem, with your order reference and a description. Photos can help us assess it, but are not a condition of your legal rights. Please avoid fitting a visibly damaged or incorrect item.
You normally have a 30-day right to reject faulty goods for a refund. After that, rights to repair or replacement and, where applicable, a price reduction or refund may apply. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods. Contact us to arrange a suitable return or collection. Your statutory rights continue beyond the change-of-mind period.
How to arrange a return
Call 07863 120391 or message us on WhatsApp. Give your name, order reference and the items you wish to return. We will provide the correct return address and instructions. You do not need our approval to exercise a legal right to cancel; a clear statement sent within the cancellation period is sufficient.
Returns are sent by post or courier to the address we provide. For change-of-mind returns of standard parts, you arrange and pay the direct return postage. Keep proof of posting. We do not charge a restocking fee. For a different item, return the eligible goods for a refund and place a new order; exchanges are not offered as a separate service.
Refunds
For a valid change-of-mind cancellation, we refund without undue delay and within 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier. If you cancel the whole order, we also refund any standard outbound delivery charge; any extra paid for an upgraded delivery service is not refunded.
Refunds use the original payment method unless you agree otherwise, with no refund fee. For faulty goods, any refund due is made without undue delay and within 14 days of agreeing that you are entitled to it. Your bank or payment provider may take additional time to display the funds.
This policy does not limit your statutory consumer rights. Last updated: 16 October 2026.